We send paid orders every day from Monday to Friday. In Germany, delivery is made by HERMES or Deutsche Post. If you work during the day, you can select the nearest parcel shop as the delivery address and conveniently pick up your parcel at a time that suits you. To do this, select delivery via HERMES and specify the nearest parcel shop.
If you have placed an order and paid before 10:00 a.m., it will be processed and shipped the same day. The delivery time in Germany is usually 2-4 working days after receipt of payment.
An order that has already been sent cannot be canceled or changed. If you find an error in your delivery address after ordering and confirmation by email, please let us know immediately.
Delivery to EU- countries is carried out via DHL courier service. After your order has been sent, you will receive an email with shipping confirmation and shipment tracking. The delivery time depends on the country of your residence and is usually 5-10 working days. If you have not received your order during this time, please do not worry, there may also be a delay in the post.
During the holidays there are sporadic delivery delays at the shipping companies.
Delivery to countries outside the EU, as well as countries America, Asia and Africa is done via DHL and can take 7 to 14 working days. The shipping costs depend on your address and are automatically calculated at the checkout when ordering.
Please note that additional customs fees may apply for deliveries outside the EU.
Attention ! please, note that delivery delays may occur during COVID-19
We hope you found this information helpful.