Delivery

Shipping Information

Dear Customers,

we dispatch paid orders daily from Monday to Friday. Within Germany, delivery is carried out by Hermes, UPS or DPD.

If you are at work during the day, we recommend using the nearest parcel shop as your delivery address. This allows you to conveniently collect your parcel at a time that suits you. To do so, select “Delivery via HERMES” during checkout and enter the desired parcel shop as the delivery address.

As soon as your payment has been received, your order will be processed on the same day and dispatched on the following business day. The regular delivery time within Germany is 3–4 business days.

Important Information

  • An order that has already been completed cannot be cancelled or changed afterwards.

  • If you notice an error in the delivery address after receiving the order confirmation, please inform us immediately.

  • Please check your email inbox regularly. After dispatch, you will receive a notification from the respective shipping provider with the expected delivery date.

If your order has not arrived after 7 business days or you have not received a shipping email, please contact us immediately.

Please note: For shipments that were dispatched more than 14 days ago, a shipment investigation can no longer be initiated.

Preferred Drop-off Location / Drop-off Authorization

If you personally specify a one-time or permanent preferred drop-off location with HERMES, you authorize the shipping provider to leave your parcel there without personal handover and without a signature.

If the shipment is properly left at the preferred drop-off location specified by you and is documented accordingly as delivered, the shipment is generally considered delivered. In this case, the risk of loss or damage after the proper drop-off generally lies with the recipient.

Therefore, please only select a safe, dry, weather-protected location that is preferably not visible to the public. Freely accessible drop-off locations, for example in the stairwell or in front of the house or apartment door, may involve an increased risk of loss or theft.

If a shipment is shown in the tracking information as having been delivered to your preferred drop-off location but cannot be found, please first carefully check the specified drop-off location and its immediate surroundings and, if necessary, ask your neighbours or other residents of the building. Please inform us immediately afterwards if the shipment still cannot be found.

Acceptance and Inspection

Please do not accept damaged or torn-open parcels.

If a damaged parcel is delivered to you or a delivery attempt is made with damaged goods, please inform us immediately.

After receiving your order, please check it immediately for completeness:

  • Missing items must be reported to us within 3 days after delivery.

  • Defective items must also be reported to us within 3 days.

    If you return damaged items as part of a return without notifying us in advance within the specified period, we reserve the right to refuse acceptance.

If the deadline is not met or no notification is made regarding missing or damaged goods, your entitlement to replacement delivery, exchange or return expires.

Returned Parcels and Reshipment

If a parcel is returned to us due to:

  • an incorrect or incomplete delivery address,

  • multiple unsuccessful delivery attempts,

  • failure to collect the parcel from the parcel shop,

  • or refusal to accept the parcel,

this does not constitute a withdrawal from the order.

If you would like the order to be shipped again, the shipping costs must be paid again – even if a free-shipping voucher code was originally used.

If you do not wish to have the order shipped again and instead withdraw from the order, the invoice amount will be refunded minus the shipping costs.

International Shipping

Shipping within the EU is carried out by DPD, DHL or UPS. After dispatch, you will receive an email with confirmation and tracking information. Depending on the destination country, delivery usually takes 5–10 business days.

Delivery to countries outside the EU (e.g. America, Asia, Africa) is carried out by DHL or UPS and usually takes 7–14 business days. Shipping costs depend on the delivery address and are calculated automatically during checkout.

Please note that deliveries outside the EU may be subject to additional customs charges.

General Information on Delivery Times

Please note: In rare cases, external circumstances (e.g. strikes, customs delays or weather-related issues) may result in longer delivery times. We kindly ask for your understanding in such cases.

Contact

Please send all enquiries regarding shipping and return shipping by email to: service@hijab-deutschland.com